Customer SupportCustomer SupportThe right answers. Right now. Support Plus...Bottom line? If you’re not happy, neither are we. Our reputation has been built on taking exceptional care of customers, always above and beyond their expectations. So whether your request is large or small let us know what specific thing we can do to help.Call us toll free at 1-800-354-3633, or use the Contact Form below to contact one of our reps immediately. Contact Us Address Information Your State Contact Information * First Name Last Name * Email Phone Number How would you like to be contacted? Email Text Message Phone Call I have no preference Extra Information Comments *By submitting, you authorize Rich's for the Home to send text messages with offers & other information, possibly using automated technology, to the number you provided. Message/data rates apply. Consent is not a condition of purchase. Contact Information Your Name Your Email Go Sign up for our newsletterImportant Safety Reminder Regarding Standing Pilot Gas AppliancesDear friends,With Fall and Winter fast approaching, many of you will soon be restarting the pilot flames on your older (pre-GreenSmart) standing pilot gas stoves, inserts, or fireplaces (natural gas or propane). With that in mind, we want to remind you of this important safety rule:TO REDUCE THE RISK OF SERIOUS PERSONAL INJURY OR PROPERTY DAMAGE, ALWAYS REMOVE THE FRONT GLASS ASSEMBLY ON ANY PRODUCT CONTAINING A GAS VALVE BEFORE ATTEMPTING TO RESTART THE PILOT FLAME.A hazardous accumulation of gas can occur in the unit you do not carefully follow the lighting instructions in your owner’s manual. Following this important safety rule will reduce the risk of serious personal injury or property damage from shattered glass in the event gas has accumulated inside the unit.If you have any questions regarding the relighting of your pre-GreenSmart gas stove, insert, or fireplace, please don’t hesitate to call us toll free at: 1-800-354-3633