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Rich's New Tigard, Oregon Store: A Chat with Manager Rick Campbell

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After 43 years of doing business in the Puget Sound region, Rich’s opened its first Oregon store in October 2022.

The Washington Square Mall showroom in Tigard, OR, is Rich’s seventh, joining its Washington “cousins” in Lynnwood, Bellevue, Seattle/Southcenter, Tacoma, Bremerton, and Mount Vernon.

Together, the seven superstores sell more fireplaces, hot tubs, grills, and outdoor furniture than anyone in the country.

When the Tigard store opened its doors, we chatted with Rich’s CEO, Jon Chapman, about the expansion.

Today, we’re featuring Tigard store manager, Rick Campbell, who has been in the hot tub/patio/BBQ business more than 25 years in the Portland metro area.

Married for 26+ years and the father of three and grandfather of two, Rick previously worked for another dealer in the PDX metro. “I was ready for a change and Rich’s was open to the idea of expanding into Oregon,” he said. “After a few months of discussions, we decided it was a good fit.”

Rich's Tigard, OR team
The Tigard team: Rick, Courtney, Frank, and Tyler.

Rick looked at many locations in the Portland area before finding a “fabulous, 20,000 square foot building” – formerly a JCPenney furniture store – at Washington Square.

The building lends itself well to the four main types of products Rich’s sells: patio furniture and fire pits, hot tubs and swim spas, outdoor grills, and hearth products of all types – fireplaces, stoves and inserts – including electric, natural gas/LP, pellet, and wood.

Here are some of the hot tubs and swim spas in the Tigard showroom (all showroom photos courtesy of Stephen Krajewski):

“Currently, we are displaying more than 70 outdoor furniture collections on our floor,” said Rick. Here's a sampling from the Tigard showroom:

The response to the Tigard store has been amazing, he added. “There was a big hole in the patio furniture market. Folks who walk in our doors are very excited over our furniture offerings. It’s common to hear, ‘This is the nicest outdoor furniture store I have ever seen!’”

As the Tigard store manager, Rick’s responsibilities are wide-ranging. He oversees day-to-day operations and merchandising. He is helping coordinate the build-out of the hearth products section of the store, and he trains employees.

Rick is thrilled to spearhead the growth of Rich’s family of stores in Oregon. “I’m excited to be bringing Rich’s top-notch selection and service to Oregon. Our design consultants are ready to help create your ultimate outdoor living space.”

Rich’s Tigard Washington Square Mall showroom is located at 9350 SW Washington Square Mall Rd., at the corner of SW Palmblad Rd & SW Blum Rd., across from Dick's Sporting Goods.

Hours

  • Monday-Saturday: 10 a.m. – 6 p.m.
  • Sunday: 12 – 5 p.m.

For more information and directions to the Tigard showroom, visit RichsHome.com.