Purchased an OWLee swivel rocker chair for my girlfriend’s mother and couldn’t be happier. It fits her other furniture perfectly. Helpful staff and product showed up on time letting us be there as she was surprised. Thanks Rich’s!

I looked for a pellet smoker for over 4 months, wasn't able to decide which route to go, I stopped by Rich's and they had a great selection and the worker was able to point out all the ups/downs of the various models. I purchased a Green Mountain Grill, Daniel Boone, and it is awesome. we've used it over 40 times in 4 months and haven't been disappointed!

I dropped in today after getting my 2nd Covid shot to 'just look around' and walked out a short time later after purchasing a gorgrous fire pit table and associated products for it. They have a great selection and Paula expertly advised us on what was available and how to get the best bang for your buck. She advised and answered all our questions without giving us a hard sell and let her quality products speak for themselves. I will certainly be recommending her and this store to everyone interested.

I had a broken on/off switch on my Sturbridge heating stove I purchased from Rich’s 22 years ago! Erik, in the Lynwood Service center, located my purchase and identified the part number and helped me secure it very expeditiously (the stove is our main source of winter heat.) Erik is great and their record keeping is impressive. Great job Erik!!!

This place is so amazing. Very impressive. Staff is super knowledgeable and friendly. I’d actually recommend coming to the store and seeing everything. John and his team has been there each time we had a question or purchase.

Much improved customer service! We were having problems with the install of our new gas fireplace, so the Regional Manager, Jeremy, personally came to our house to make it right! He drove here from quite a distance to assess our issue, and resolved the problem immediately. We will definitely be making future purchases at Rich’s Home Furnishings! ⭐️⭐️⭐️⭐️⭐️