I had a broken on/off switch on my Sturbridge heating stove I purchased from Rich’s 22 years ago! Erik, in the Lynwood Service center, located my purchase and identified the part number and helped me secure it very expeditiously (the stove is our main source of winter heat.) Erik is great and their record keeping is impressive. Great job Erik!!!

I have shopped at Rich's two times instead of a cheaper place for new patio furniture for my new deck. I have been incredibly grateful for the quality and sturdiness, as well as the incredible service both in person and following up via email. What I purchased from other stores fade and fall apart, what I buy from Rich's lasts.

I looked for a pellet smoker for over 4 months, wasn't able to decide which route to go, I stopped by Rich's and they had a great selection and the worker was able to point out all the ups/downs of the various models. I purchased a Green Mountain Grill, Daniel Boone, and it is awesome. we've used it over 40 times in 4 months and haven't been disappointed!

We met Chad Jenkins upon visiting this store. He listened carefully to what we had in mind for replacement of our patio furniture, offered various design options and prices for us to consider and, although he was taking care of other customers at the same time, we never felt rushed or pressured in any way to buy. We left the store impressed with his knowledge and friendliness, returning the next day after thinking overnight about our options. We ended up purchasing an upgraded product. We sincerely appreciated his help and would gladly work with him again when seeking other patio items. There was even a hiccup on the delivery of the product we’d purchased and we were tempted to just accept it but Chad told us it should be exactly what we had ordered so we waited a bit longer to receive the corrected order! He was concerned for our best interests during the entire process! Thank you Chad!

This place is so amazing. Very impressive. Staff is super knowledgeable and friendly. I’d actually recommend coming to the store and seeing everything. John and his team has been there each time we had a question or purchase.

Chuck and Justin delivered our patio furniture to our Tacoma address this week, and were very helpful setting it up for us and walking us through instructions for the fire pit. And not a scratch on the new furniture! They were very nice and cordial. Thank you Chuck and Justin!