I had a broken on/off switch on my Sturbridge heating stove I purchased from Rich’s 22 years ago! Erik, in the Lynwood Service center, located my purchase and identified the part number and helped me secure it very expeditiously (the stove is our main source of winter heat.) Erik is great and their record keeping is impressive. Great job Erik!!!

Purchased an OWLee swivel rocker chair for my girlfriend’s mother and couldn’t be happier. It fits her other furniture perfectly. Helpful staff and product showed up on time letting us be there as she was surprised. Thanks Rich’s!

We met Chad Jenkins upon visiting this store. He listened carefully to what we had in mind for replacement of our patio furniture, offered various design options and prices for us to consider and, although he was taking care of other customers at the same time, we never felt rushed or pressured in any way to buy. We left the store impressed with his knowledge and friendliness, returning the next day after thinking overnight about our options. We ended up purchasing an upgraded product. We sincerely appreciated his help and would gladly work with him again when seeking other patio items. There was even a hiccup on the delivery of the product we’d purchased and we were tempted to just accept it but Chad told us it should be exactly what we had ordered so we waited a bit longer to receive the corrected order! He was concerned for our best interests during the entire process! Thank you Chad!

I looked for a pellet smoker for over 4 months, wasn't able to decide which route to go, I stopped by Rich's and they had a great selection and the worker was able to point out all the ups/downs of the various models. I purchased a Green Mountain Grill, Daniel Boone, and it is awesome. we've used it over 40 times in 4 months and haven't been disappointed!

Chuck and Justin delivered our patio furniture to our Tacoma address this week, and were very helpful setting it up for us and walking us through instructions for the fire pit. And not a scratch on the new furniture! They were very nice and cordial. Thank you Chuck and Justin!

Absolutely fabulous! The weekend of Memorial day and we had no patio furniture to host our party. Korey was a huge help in finding the sectional that we wanted and worked with our back patio. He worked quickly to ensure we could get one of the last remaining sets and schedule a last minute pick up in the Lynnwood warehouse. Not only did he schedule it, he called us the day of to check on us and make sure the pick up went well. We simply could not have gotten our furniture without his great service and diligence. The party was a hit and we owe it all to Korey. Thank you so much!