Bremerton

Much improved customer service! We were having problems with the install of our new gas fireplace, so the Regional Manager, Jeremy, personally came to our house to make it right! He drove here from quite a distance to assess our issue, and resolved the problem immediately. We will definitely be making future purchases at Rich’s Home Furnishings! ⭐️⭐️⭐️⭐️⭐️

We met Chad Jenkins upon visiting this store. He listened carefully to what we had in mind for replacement of our patio furniture, offered various design options and prices for us to consider and, although he was taking care of other customers at the same time, we never felt rushed or pressured in any way to buy. We left the store impressed with his knowledge and friendliness, returning the next day after thinking overnight about our options. We ended up purchasing an upgraded product. We sincerely appreciated his help and would gladly work with him again when seeking other patio items. There was even a hiccup on the delivery of the product we’d purchased and we were tempted to just accept it but Chad told us it should be exactly what we had ordered so we waited a bit longer to receive the corrected order! He was concerned for our best interests during the entire process! Thank you Chad!

Rebecca Nessly worked with us to find and purchase several pieces of outdoor furniture for our new home. She was informative, helpful and communicated with us to ensure our expectations re delivery we met or exceeded. We are very happy with the furniture we have received. We will definitely seek her out to help us with future needs.