The team at Rich's made our Coast Spa purchase a great experience. The sales staff was very helpful throughout the entire process. Since the spa purchase we have purchased a BBQ island and umbrella. John and his team has been there each time we had a question or purchase.

I had a broken on/off switch on my Sturbridge heating stove I purchased from Rich’s 22 years ago! Erik, in the Lynwood Service center, located my purchase and identified the part number and helped me secure it very expeditiously (the stove is our main source of winter heat.) Erik is great and their record keeping is impressive. Great job Erik!!!

Grilling and summer go together like peas and carrots. The only thing I like enjoy more than grilling is eating grilled food. For years I have used a gas bbq, the kind you can get at any home improvement store, and after years of use it finally gave out. I decided to visit Rich’s for the Home (Lynnwood) to see what they offered. Meeting with Jon and Carmen they didn’t try to sell me the biggest or most expensive bbq they carried, instead they listened to what I liked and then offered advice. The grill they helped me select is the Daniel Boone from Green Mountain Grill. The grill is made really well of heavy steel (the unit weighs close to 200lbs), and was easy to assemble. All the assembly tools actually come with the grill. But the most important thing is how does the grill work. I was amazed at how good everything I grilled tasted, easily the best ribs I have ever grilled. In the first week alone we made ribs, burgers, brats, steak, beef jerky and pizza. My only complaint is that I didn’t visit the great people at Rich’s years ago. Attached are pictures of some of my early smoking/grilling, but trust me the pictures do not do justice for how good this grill makes food taste.

Have some loose ends to finish off before completion of my gas insert installation. However Beth Urban (Sales) and Bobby (Store Mngr) came to my home and are working the problem. Efforts are being made to make it right and I appreciate that very much. Customer service oriented team.

Anne DeMartini is a wonderful sales person to have at Rich's. I was hoping I could walk into her showroom and take the furniture home upon purchase for an up-coming dinner party . She used her calming presence and her product knowledge to help me find a set that worked perfectly and that could be at party on time. It was delivered and set-up by two amazing gentlemen. We love the set. I may need to buy another glider, since my husband seems to think it fits him perfectly. ;0) Way to go Anne and Rich's for the Home. You have a life long customer. I can't wait to have the gas stove in the house, if the remodel ever gets done.

Enjoyed my visit to Rich's. It was way better than the others stores. They made me fell so comfortable picking the correct tub for my family and myself. Can not wait. Would recommend to anyone in Tigard area