Much improved customer service! We were having problems with the install of our new gas fireplace, so the Regional Manager, Jeremy, personally came to our house to make it right! He drove here from quite a distance to assess our issue, and resolved the problem immediately. We will definitely be making future purchases at Rich’s Home Furnishings! ⭐️⭐️⭐️⭐️⭐️

I have shopped at Rich's two times instead of a cheaper place for new patio furniture for my new deck. I have been incredibly grateful for the quality and sturdiness, as well as the incredible service both in person and following up via email. What I purchased from other stores fade and fall apart, what I buy from Rich's lasts.

Chuck and Justin delivered our patio furniture to our Tacoma address this week, and were very helpful setting it up for us and walking us through instructions for the fire pit. And not a scratch on the new furniture! They were very nice and cordial. Thank you Chuck and Justin!

We met Chad Jenkins upon visiting this store. He listened carefully to what we had in mind for replacement of our patio furniture, offered various design options and prices for us to consider and, although he was taking care of other customers at the same time, we never felt rushed or pressured in any way to buy. We left the store impressed with his knowledge and friendliness, returning the next day after thinking overnight about our options. We ended up purchasing an upgraded product. We sincerely appreciated his help and would gladly work with him again when seeking other patio items. There was even a hiccup on the delivery of the product we’d purchased and we were tempted to just accept it but Chad told us it should be exactly what we had ordered so we waited a bit longer to receive the corrected order! He was concerned for our best interests during the entire process! Thank you Chad!

I really love the inviting feeling I get when I walk into this store , I feel comfortable and I also feel like I’m not being pushed to buy something , there are so many different selections to choose from but it’s not overwhelming because these guys know exactly how to explain everything perfectly ! I definitely recommend stopping by !

What an amazing selection on patio furniture!! They have every color/style I could imagine. Rick and Tyler are very polite and knowledgeable employees on what they sell ! I highly recommend this store